Activation, password reset or request additional assistance with your Owl Mail account
Support for application functional and programming issues related to ERP business systems (Colleague, Recruit, Owl-Link, NBS, EAB Navigate, Self Service, etc.)
Report a problem with PGCC owned computers, laptops, tablets, keyboards, and mice
Request security access to business systems (Colleague, Recruit, EAB Navigate, Self Service, etc.)
Request a new/replacement keycard for electronic lock/printer/copier access, modifications to which electronic lock a keycard can access, or deactivation of user access using keycards
Add, modify or delete access to shared files and documents with other users on public folder (S Drive)
Report a problem with PGCC supported software for computers, laptops and tablets
Experiencing technical issues with features in Blackboard and why you are unable to see your course(s)
Requests for printing forms, flyers, posters, invitations, etc.
Password reset or request assistance with the functionality of your employee email account
Use this service to request content updates to the new https://www.pgcc.edu website
Add, modify or delete access to a shared mailbox that multiple users can use to read/send email messages
Request assistance with your Owl Link account
Obtain assistance with your Blackboard login
IT request intake for employees during work at home
Obtain assistance with your askPGCC Service Request account, client portal, knowledge base or ticketing application
All customer work requests for services are logged and entered into a work order delivery system known as SchoolDude's Maintenance Direct.
Request new purchase or renewal of software technology
Purchase technology supplies
Report problems with an existing telephone
Report a problem with a PGCC owned printer, scanner, or copier
Report an issue with the Outlook email system
Request to purchase laptop/tablet devices
Add, modify, or delete an email distribution list. Distribution lists are used to send e-mail to groups of people without having to enter each recipient's individual address
Request access to modify PGCC website or myPGCC portal page