Overview
Prince George's Community College uses the Avaya Cloud-based phone system for making and receiving calls for College operations to include standard phone devices and soft phone functionality. There are specific job-related requirements for an employee to qualify for a cell phone or mobile device; therefore, these types of requests must be submitted by Administrators, Department Heads and Department Secretaries. Occasionally, issues are experienced while using phone systems and devices that require technical assistance.
Please use this request to submit a ticket for any of the following types of issues:
- Issue with a college phone in a classroom or other common space at College locations
- Physical or operational problem while using the Avaya Cloud Office system or device
- Physical or operational problem with a College issued cell phone to an employee
Who is eligible to submit this request?
The request form is available for use by students, faculty and staff; however, restrictions apply to the type of issue.
How do I submit my request?
Click the “Create Request” button on this page, then fill out the service request form and click "Submit". If you need further assistance submitting your request, please contact the Technology Service Desk at 301-546-0637.