Overview
A knowledge base is a centralized repository where information is stored, organized, and shared. When used externally, a knowledge base is where customers can go to learn any and everything they would ever need to know about an organization’s products, services, or processes. An internal knowledge base is typically created so employees can share, collaborate, and distribute all organizational knowledge and information within the organization. The askPGCC knowledge base is the knowledge management application that can serve both purposes.
Here are common types of requests:
- Recommend adding an article
- Assistance with creating or modifying an article
- Report an issue with an article
Who is eligible to submit this request?
How do I submit my request?
Click the “Create Request” button on this page, then fill out the service request form and click “Submit”. If you need further assistance submitting your request, please contact the Technology Service Desk at 301-546-0637. If you need to discuss a knowledge management matter, please email Technology Training & Multimedia Development.