Overview
Multi-factor Authentication (MFA) is a security enhancement that requires two forms of verification when using your PGCC Logon. It adds critical protection for your sign-on credentials.
PGCC is implementing two types of MFA: One-time Passcodes and Yubikey Token.
- To confirm or change your MFA method, please follow the steps outlined here.
- To complete MFA self-enrollment - please see MFA User Guide Instructions. The default MFA option is OTP (One-Time Passcodes)
- Employees, if you do not wish to use your phone as the default MFA, please request a Yubikey.
- Students are not eligible to receive a Yubikey.
Knowledge articles are to the right of this service.
Here are common types of requests:
- Yubikey (employees only)
- Troubleshooting verification methods
- Lost/Replaced mobile device that was registered to receive OTP
- Loss of access to Wi-Fi in order to use Authenticator app.
- Limited authentication attempts or Stale Requests error
- Not receiving notifications or Authenticator issues
- Issue with authentication cookies used for other institutions
- Privacy concerns/objections
Who is eligible to submit this request?
The request form is available for use by students, faculty, and staff.
How do I submit my request?
Click the “Create Request” button on this page, then fill out the service request form and click "Submit". If you need further assistance submitting your request, please contact the Technology Service Desk at 301-546-0637.