Multi-factor Authentication (MFA)


Multi-factor Authentication (MFA) is a security enhancement that requires two forms of verification when using your PGCC Logon. It adds critical protection for your sign-on credentials.

PGCC is implementing two types of MFA: One-time Passcodes and Yubikey Token.

  • To confirm or change your MFA method, please follow the steps outlined here.
  • To complete MFA self-enrollment - please see MFA User Guide Instructions. The default MFA option is OTP (One-Time Passcodes)
  • Employees, if you do not wish to use your phone as the default MFA, please request a Yubikey.
  • Students are not eligible to receive a Yubikey.

Knowledge articles are to the right of this service.

Here are common types of requests:

  • Yubikey (employees only)
  • Troubleshooting verification methods
  • Lost/Replaced mobile device that was registered to receive OTP
  • Loss of access to Wi-Fi in order to use Authenticator app.
  • Limited authentication attempts or Stale Requests error
  • Not receiving notifications or Authenticator issues
  • Issue with authentication cookies used for other institutions
  • Privacy concerns/objections

Who is eligible to submit this request?

The request form is available for use by students, faculty, and staff.

How do I submit my request?

Click the “Create Request” button on this page, then fill out the service request form and click "Submit". If you need further assistance submitting your request, please contact the Technology Service Desk at 301-546-0637.

Create Request

Related Articles (3)

This article helps PGCC users confirm the Multi-Factor Authentication (OTP: One-Time Passcode) Delivery Methods.

Not sure what alternative email or phone number PGCC has listed under your account, check your OwlLink User Profile (go to OwlLink -> click on PGCC Username from the top right-hand side of the page -> click User Profile).
This article answers some common questions regarding the implementation/use of MFA here at PGCC.
What is Multifactor Authentication?

Prove it’s you with two! … Two step authentication, that is. 

MFA is a layered approach to securing your online accounts and the data they contain. When you enable MFA in your online services (like email), you must provide a combination of two or more authenticators to verify your identity before the service grants you access. Using MFA protects your account more than just using a username and password.


Service ID: 52770
Mon 5/8/23 2:34 PM
Tue 9/26/23 10:31 AM