How to unlock your device from BitLocker Recovery

Find your BitLocker recovery key

  1. From another device, open a web browser and go to https://aka.ms/aadrecoverykey
  2. Sign in with your PGCC email address. This will redirect you to the college login portal.
  3. Select Devices and click the computer name for the device for which you need to retrieve the recovery key.
    1. If you do not know the name of your computer, find the PGCC tag number. For laptops, the PGCC tag number is typically located on the bottom cover; for all-in-one desktops, it is typically located on the back of the device. Your computer name should begin with this 7-digit PGCC tag number.
  4. Select the option View BitLocker Keys.


     
  5. Verify that the Key ID listed on this screen matches the Key ID displayed on your device. Select Show recovery key.




     
  6. On your device, type the 42-digit recovery key. Click Unlock my device.


     


Need additional assistance?

If you need assistance with this process, please contact the Technology Service Desk at 301-546-0637.


What is BitLocker?

BitLocker is a Windows security feature that protects your data by encrypting your drives. This encryption ensures that if someone tries to access your computer's hard drive, they won’t be able to read any of its content. BitLocker is particularly valuable if your device is lost or stolen, as it keeps your sensitive information secure.

 

Why is Windows asking for a recovery key?

Windows requires a BitLocker recovery key when it detects a possible unauthorized attempt to access the data. This can also happen if changes are made to your device that BitLocker cannot distinguish from a possible attack. In these cases, BitLocker might require the extra security of the recovery key even if the user is an authorized owner of the device.

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