Overview
Remote work is the practice of performing work from a location other than a central office or space at Prince George’s Community College. Remote employee workers use college-issued computers and digital tools to collaborate, handle tasks, complete projects, and perform other job-related functions.
This service provides a convenient method for submitting your IT support request; although there may be existing service offerings in the service catalog that have request forms to best handle and track your request. Tip: use the search feature to find services and knowledge articles.
Remote workers can use this request to submit a ticket for any of the following types of issues:
- myPGCC account access
- Owl Mail access
- Employee email account
- Outlook Client email system
- Office365 web email system
- Remote VPN access issues for employees connecting to the College's network resources while using college-issued laptops and computers
- Problem with college-issued laptop, computer, printer, or cell phone issued to employee
- Any other IT issue negatively impacting employee functions for Payroll, Remote Teaching, and HR Benefits
Who is eligible to submit this request?
The request form is available for use by students, faculty, and staff.
How do I submit my request?
Click the “Create Request” button on this page, then fill out the service request form and click "Submit". If you need further assistance submitting your request, please contact the Technology Service Desk at 301-546-0637.