Overview
TeamDynamix is an enterprise service management solution. The solution includes a Service Catalog branded "askPGCC" for submitting requests across College locations, a knowledge base for helpful articles, and TDNext which is the back-end ticketing application that receives requests generated from the service catalog. The service catalog is accessible by logging in with a myPGCC user account.
Users must be signed in to askPGCC in order to see all of the services in which access has been granted.
Here are common types of requests:
- TeamDynamix account was created as a Customer instead of a Client
- Employee is also a student and can no longer access employee permitted services in the askPGCC Service Catalog
- Existing employee status changed and the employee's TeamDynamix access level needs to be modified
- Remove or add employee from TDNext user group
- Account user is unable to access askPGCC knowledge articles in which they should have permission
- Employee, TDNext user is not receiving ticketing notifications
Who is eligible to submit this request?
The request form is available for use by students, faculty, and staff. Information provided in the request will be used for verification of identity.
How do I submit my request?
Click the “Create Request” button on this page, then fill out the service request form and click “Request” to submit. If you need further assistance submitting your request, please contact the Technology Service Desk at 301-546-0637.