askPGCC Access Issue

Students and employees can obtain help with access to the askPGCC client portal and knowledge base. Designated employees are granted access to ticketing applications. Students and employees must sign-in to askPGCC in order to see all of the services in which access has been granted. This service is not intended for reporting Owl Link, Owl Mail, Blackboard, or other system issues.

Common issues that impact access to askPGCC:

  • Network account did not synchronize with askPGCC or authorized user did not authenticate into askPGCC
  • Account user had a name change that was officially processed by PGCC
  • askPGCC account was created as a Customer instead of a Client
  • Employee is also a student and can no longer access employee permitted services
  • Existing employee status changed and the employee's askPGCC access level needs to be modified
  • Remove or add employee from an askPGCC ticketing or user group
  • Account user is unable to access knowledge articles in which they should have permission

If you need assistance, select the green "Request Service" button on the right side of the screen.  

Information provided in the service request will be used for verification of identity.

 
Request Service

Details

Service ID: 40378
Created
Mon 11/4/19 9:58 AM
Modified
Wed 1/5/22 8:32 AM