Prerequisites
- You must have Technician or higher permissions in askPGCC to edit or update articles.
- Ensure you are logged in with your myPGCC credentials.
NOTE: If you do not have access to edit/update articles, submit a ticket to TTMD and include the information requested below.
Step 1: Sign In
- Go to askPGCC and sign in using your Single Sign-On (SSO) credentials.
- Navigate to the Knowledge Base tab.
Step 2: Locate the Article
- Use the Search bar or Articles Pending Review section to find the article you need to update.
- If you cannot locate the article, confirm that you have the correct permissions or contact your manager for assistance. [ask.pgcc.edu]
Step 3: Edit the Article
- Click Edit Article.
- Review the content for accuracy:
- Check text clarity, formatting, and any embedded images or videos.
- Ensure Tags are accurate and specific (e.g., include the application name and main action like “encrypting”).
- Follow the Knowledge Article Formatting Guidelines:
- Use Arial, size 14 font.
- For procedural articles, title format: Topic: How to [Action].
- For reference articles, title format: Subject of the article.
Step 4: Update Settings
- Under Settings:
- Change Status to Approved if ready for publication.
- Check Published to KB.
- Set Next Review Date (typically one year from today).
- Update Owner to your name if you are the responsible manager.
- Enable Notify Owner on Feedback.
Step 5: Attach Files or Media
- If applicable, attach supporting documents or embed YouTube videos using the Embed Code option.
- Ensure images meet size requirements (max width 750px for best display).
Step 6: Save and Communicate
- Click Save to finalize changes.
- Communicate updates to stakeholders