Avaya Cloud Office (ACO) - Desktop Application Getting Started Guide
NOTE: The attached file is the same document with images.
ACO Desktop Application will launch automatically after every reboot.
- Click Sign in to get started
- Enter your PGCC Email Address and click Single Sign-on
Check the box to Remember email and click Submit
- Enter your PGCC Username & Password and click Login
Check the box to “Always allow app.cloudoffice.avaya.com to open links of this type in the associated app” and click Open Avaya Cloud
- Now, you are successfully logged in to the ACO Desktop Application.
Click on the icon with your initials to view/change your status and Sign out of the ACO Desktop Application!
How to make Phone Calls using ACO Desktop Application?
Click on the Dial Pad icon on the top right-hand corner of the window.Enter PGCC 5-digit Ext. or External number, and click the green phone button to make a phone call. The more button during an active call allows for Hold, Transfer, Record, Park, and Flip.
- The phone system will use a 5-digit extension for internal dialing. To make an internal call, you will have to dial “6” plus the 4-digit extension.
Internal Call example: College phone number: 301-546-0637. ACO internal dialing (5-digit extension): 301-546-0637.
- The phone system no longer requires *9 to make an external call. To make an external call, you will dial the number directly as you would on your cell phone or home phone.
Off-campus/External Call example: Dial: 301-555-1212.
The New Actions Icon (+ sign next to the Dial Pad icon) provides you with a few other alternative options. Similar options are also available from the side menu bar. For example,
- Send a new message
- Create team
- Schedule or Start a video meeting
- Sent new text or fax