How do I login to myPGCC for the first time FAQs

Special note about Returning Students:

If you are a returning student to Prince George’s Community College, meaning you previously attended and this is not your first-time logging into our system, please do the following:

  • Log in with your username and the last password used to log in
  • If you do not remember your last password, you will not be able to perform self-help for a password reset. Please contact the Technology Service Desk at 301-546-0637 or submit a ticket here for further assistance.


How do I login to myPGCC for the first time and enroll?

Please click here for instructions.

Why do I have to provide a non-PGCC email or mobile phone number?

A non-PGCC email or mobile phone number will uniquely identify you and verify your account for future password reset, as well as myPGCC portal account management purposes.

How do I reset my password?

  1. Go to 
  2. Select Forgot Password?
  3. Enter your username, then select Continue 
  4. If a second authentication was set-up, you will receive via text or email a One Time Passcode (OTP) to enter
  5. Enter your OTP, then, select Continue
  6. Enter New Password and Confirm Password then, select Continue
  7. You should see Self-Service Action Successful then, click “Continue logging in” 

What is self-service password reset (SSPR)? 

SSPR is a solution that can be used when you have forgotten or would like to change your password. This allows you to change your password on your own without having to contact the Technology Service Desk.  

Can I reset my password 24/7? 

Yes, with SSPR, you are able to reset your password whenever needed. You may reset your password anytime, 24/7/365. 

How do I change my password?

  • Step 1. Go to
  • Step 2. Login with your username and password. Username does not include  (e.g., jsmith123). Click Login.
  • Step 3. Click Password & Account Management
  • Step 4. Click "Change your password now"

When do I need to change my password? 

Your password should be changed if you feel that your password has been compromised.  

What makes for a “Good” password?

It is highly recommended that you should select a password that is both easy for you to remember and difficult for others to guess. Depending on the password criteria set by your administrator, it should include lower-case and upper-case letters, numbers, and at least one special character.  

Your new password must satisfy the following rules:

  • At least 8 characters long
  • Not contain any parts of your name
  • Contain characters from 3 of the following categories:
  1. Uppercase characters (A-Z)
  2. Lowercase characters (a-z)
  3. Base 10 digits (0-9)
  4. Non-alphanumeric (e.g. !,$,@)
  • Not contain the < character OR &#

What is Two-factor Authentication (2FA)? 

2FA is a security measure that protects your user account from being hacked. This requires you to enter your username and password, but goes a step further, by requiring you to enter a one time passcode supplied via your selected 2FA delivery method.  

What is Single Sign-on (SSO)? 

SSO allows you to login once and gain access to multiple applications. This will not only make your life easier by reducing password prompts and allowing you to jump between applications without having to login to each, and it will also make your accounts more secure.   

What can I access with SSO? 

Currently, SSO grants you access to all of the applications you are using on campus. This includes the following: Colleague, Owl Link, Employee Email, myPGCC, Blackboard, Kronos, and myPolicies. 

Is SSO Secure? 

Beyond the ease-of-use of SSO, it makes your accounts more secure by only allowing one access point. This means there is no other way to access your account to these applications outside of using your Prince George’s Community College portal.  

Why do I need SSO? 

SSO is now in place to make your life easier and more secure. You will no longer be required to login to each application individually and remember multiple usernames and passwords. Now you will only need to remember one username and password to access the applications you need to get your work done.  


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Article ID: 133751
Thu 6/17/21 7:23 PM
Tue 8/8/23 1:33 PM

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