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Support for PGCC’s Canvas learning management system
Are you the contact for this request?
Yes
No
Unknown
What is the best phone number of the actual person who is experiencing issues or requesting service?
The phone number associated with the requestor or another person indicated as the contact.
What is the PGCC ID number for the person experiencing issues or requesting service?
What is the username for the person experiencing issues or requesting service?
Username
What is the PGCC email address of the person experiencing issues or requesting service?
Email Address
What method are you using to submit the request? (Walk-In = Submitting during an in-person visit; Web = Submitting remotely from anywhere)
Walkin
Web
What type of issue or service are you requesting?
Canvas Login
Course Access
Course Merges (Faculty and Staff)
Canvas Tools (LTIs)
Grade Challenges/Incompletes
Shell & Master Creation (Faculty and Staff)
Roles & Rights
Canvas How-to & Training
Courses & File Quotas
Other
Have you accessed Canvas before?
Have you accessed Canvas before?
Yes
No
When was the last successful login performed by the person experiencing issues or requesting services?
(mm/dd/yyyy hh:mm AM/PM)
Are you currently enrolled? If yes, type the semester you are scheduled to study for classes or teach?
For example, Fall 2025
Tell us which courses you can’t access and what your role should be in each one (e.g., Student, TA, Teacher, Designer, Observer).
Example:
⦁ Course: PAS-1000-LD15 — Role: Student
⦁ Course: BIO-2050-LD01 — Role: Teacher
List the parent course (the one that will contain all content) and one or more child courses (the ones to be merged into it).
Example:
Parent = 2025FA-PAS-1000-DL01; Children = 2025FA-PAS-1000-DL02, 2025FA-PAS-1000-DL03
If you need more than one merge, just list each parent course and its children below.
LTI already in Canvas?
No
Yes
What is the LTI type?
Learning & Teaching Tools: Simple Syllabus, Zoom, Panopto, Brainfuse, etc.
Textbook Publisher Tools: Cengage, McGraw-Hill, Pearson, OpenStax, etc.
Testing & Feedback Tools: Respondus, CopyLeaks, Course Surveys, etc.
Library Databases & Research Tools: Credo, Evolve, Gale, ProQuest, etc.
Analytics Tools: Ally, HelioCampus, Dropout Detective, Instructor Insight)
Provide the name/title of the library database or broken link
Provide a citation for the resource
What is the name of the LTI?
New LTI request
New LTI request must be vetted and approved by your dean or chair before being integrated into Canvas by eLearning services.
What is the course code or name?
eg. 2025SP-PAS-1000-LD05 First Year Experience
What is the instructor’s or student’s name?
What is the expected completion date?
(mm/dd/yyyy)
Purpose of new site
Desired Course Name
Self-Enroll?
No
Yes
Alternative site admins
Provide full names or usernames separated by commas.
Describe what you want to do and to what extent — include the course, subaccount, or feature area if possible.
Examples:
Add TAs to multiple courses in the English subaccount
Manage course shells in the Nursing program
Access and assign grades in MAT-1010-LD01
Canvas How-to & Training
Canvas guidance
Training credit
What would you like to learn?
What training have you completed?
Which courses need additional space?
eg. 2025SP-PAS-1000-LE05, MSTR_INT1550_Dept
Explain the nature of your request.
Additional Description or Comments
The full details of a ticket, including any appropriate circumstances or supplementary information that may aid in resolving it.
Press Alt + 0 within the editor to access accessibility instructions, or press Alt + F10 to access the menu.
Attachment
Maximum file size of 20MB
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Please allow 24 hours, Monday – Friday, for eLearning Services to provide an initial response. Submitting multiple tickets for the same issue will not expedite service.
Other Fields
Your name
Your first name
Your last name
Your email address
Your phone number
Verification Code