Summary
This article helps PGCC users confirm the Multi-Factor Authentication (OTP: One-Time Passcode) Delivery Methods.
Not sure what alternative email or phone number PGCC has listed under your account, check your OwlLink User Profile (go to OwlLink -> click on PGCC Username from the top right-hand side of the page -> click User Profile).
Body
How to confirm your multi-factor delivery methods?
Section 1 – Confirming “Phone” as website Login Default OTP Method
1. Go to my.pgcc.edu (myPGCC Portal). Click on Students.
2. Enter your PGCC Username & Password then click Login
3. Click on Password and Account Management tile located on the blue navigation pane to the left.
(You may have to scroll down)
4. Click on Multi-Factor Delivery Methods link, Confirm “Phone” as the Website Login Method.
Section 2 – Confirming/Updating the registered phone number
5. To confirm your current registered phone, click on Registered Phones from the Account Management screen. Make sure the listed phone is your valid phone number that can receive the OTP (One-Time Passcode).
Only do the below steps if the phone number needs to be updated:
First, click on Add new phone link and follow the steps on the screen. Once you successfully added, click on Remove under the Action field to delete the invalid phone number.
