How to Contact the Technology Service Desk

There are several different ways to contact the Technology Service Desk. 

Create a service request:

1. Go to ask.PGCC.edu 

2. Click on the desired service or select the Services tab at the top 

(some services may require you to log in with your myPGCC username and password)

3. Click the green Create Request button on the right 

4. Fill in all required information on the form then click Submit

Call our office:

1. Dial 301-546-0637 during normal **operation hours 8:30 a.m. to 4:30 p.m. Monday - Friday

2. Listen to announcement and have your PGCC issued ID number available

Important note to callers on hold; after holding for about the first 3 ½ minutes, you will be given the option to:

  • Press #1 to hold your place in line and receive a call back by the next available Technology Service Desk technician

or

  • Press #2 to leave a voice mail message which will generate a ticket of the voice mail message for ticket processing

3. Once the call is answered, the following information is required for the technician to properly assist you:

  • Full name
  • Date of birth
  • PGCC ID number (if you do not know your PGCC ID number, the last 4 digits of your social security number can be given or the home address on file to uniquely identify you over the phone)

4. At the end of the call, please disconnect

**What to do when calling after normal operation hours:

  • Dial 301-546-0637 and press #1 to leave a voice mail message
  • Your voice mail message will generate an askPGCC ticket that will be processed the next business day

Send an email:

1. Send an email to servicedesk@pgcc.edu 

2. Please provide the following information:

  • full name
  • PGCC ID number
  • date of birth MM/DD/YYYY
  • description of your issue

Your submitted email will generate a ticket for your issue to be processed by the next available Technology Service Desk technician during normal hours of operation

Walk-in to our office: 

1. Come to the Largo campus in Bladen Hall room 110

2. Please sign in to the sheet on the left of the counter and wait for assistance by the next available Technology Service Desk technicians

3. Please provide the following information to the technician:

  • full name
  • PGCC ID number
  • date of birth MM/DD/YYYY  

4. Once service is completed, you may exit the office

Technology Service Desk hours of operation: Monday - Friday 8:30 a.m. to 4:30 p.m.

After hours for password reset support can be received by reporting to the Open Lab in Bladen Hall 104 between the hours of 4:30 p.m. to 9:15 p.m. M-F and on Saturday from 9:00 a.m. to 4:30 p.m.

Print Article