There are several different ways to get Technology help.
Create a technology request:
1. Go to ask.pgcc.edu
2. Use the Search Engine or Browse the Service Catalog for the desired technology service.
- Most services will require you to log in with your myPGCC username and password.
- You will have access to services in which you have been granted permissions as a student or employee.
3. Open the service and click the green Create Request button on the right.
4. Fill in all required information on the request form and then click Submit.
5. Your request will be routed to the appropriate technology group.
Call the Technology Service Desk:
1. Dial 301-546-0637 during normal operation hours, 8:30 am to 4:30 pm, Monday - Friday.
2. Listen to the announcement and have your PGCC issued ID number available.
Important note to callers on hold; after holding for about the first 3 ½ minutes, you will be given the option to:
- Press #1 to hold your place in line and receive a call back by the next available Technology Service Desk Technician. (The call back feature may not be available during extremely high demand)
or
- Press #2 to leave a voice mail message which will generate a ticket of the voice mail message for ticket processing.
3. Once the call is answered, the following information is required for the technician to properly assist you:
- Full name
- Date of birth
- PGCC ID number (if you do not know your PGCC ID number, the last 4 digits of your social security number can be given to uniquely identify you over the phone)
4. At the end of the call, please disconnect.
What to do when calling after normal operation hours:
- Dial 301-546-0637 and press #1 to leave a voice mail message.
- Your voice mail message will generate an askPGCC ticket that will be processed the next business day.
Send an email:
1. Send an email to servicedesk@pgcc.edu
2. Please provide the following information:
- Full name
- PGCC ID number
- Date of birth MM/DD/YYYY
- Description of your issue
Your submitted email will generate a ticket for your issue to be processed by the next available Technology Service Desk Technician during normal hours of operation.
Walk-in to the Technology Service Desk Office:
1. Come to the Largo campus in Bladen Hall room 110.
2. Please sign the sheet on the left of the counter and wait for assistance by the next available Technology Service Desk Technician.
3. Depending on the service you are seeking, you may be asked for the following information:
- Full name
- PGCC ID number
- Date of birth MM/DD/YYYY
4. Matters that can not be handled from the Technology Service Desk will be assigned to other technology groups. In this situation, resolution may not be the same business day, as a ticket will be created and routed to the appropriate group for review.
Technology Service Desk hours of operation: Monday - Friday, 8:30 am to 4:30 pm
After hours, password reset support can be received by reporting to the Open Lab in Bladen Hall 104 between the hours of 4:30 p.m. to 9:15 p.m. M-TH and on Saturday from 9:00 am to 4:30 pm.