How to Contact Panopto's 24/7 Support (Faculty, Staff & Students)

Prince George's Community College has access to 24/7 Panopto Support, free monthly training webinars and every Friday office hours for any general questions concerning Panopto that you may have.  This article shows how to contact Panopto Support, links to the webinar schedule and has the link for the Friday office hours.  


How do I contact Panopto Support?

● Email support@panopto.com

● Create a support.panopto.com login and submit a case

● Call the 24/7 Panopto support team at 855-765-2341 

What can I contact Panopto Support for?

● Panopto support can be contacted 24x7 for an outage - Please contact support if your Panopto site will not load for multiple users, multiple videos will not process, multiple users can not upload/record, or if multiple users can not view.

● Panopto documentation - Panopto’s 24x7 team will provide instructions and documentation from support.panopto.com on Panopto workflows, such as viewing videos, making recordings, or editing a video.

● Troubleshooting error reports and problems during business hours: Panopto will provide troubleshooting for users who have issues recording or uploading videos, or if a video will not process. Note that Panopto will only troubleshoot individual issues Monday through Friday during the hours of 8am to 8pm ET. 
 

Panopto Training Webinars

Panopto offers free monthly training webinars.  To see the schedule and register for other upcoming training sessions, visit: https://support.panopto.com/s/webinars

Panopto Trainer office hours - every Thursday from 1:00-2:00 pm EST

Weekly office hours has changed from Fridays to Thursdays beginning January 20, 2022.  During office hours, we’re here to answer any general questions you have about anything Panopto. Click the link below to join!

Details

Article ID: 136335
Created
Wed 10/20/21 10:48 AM
Modified
Thu 1/13/22 10:21 AM