Respondus LockDown Browser (Students): How to Download and Install Respondus LockDown Browser

Faculty have the option of applying the Respondus LockDown Browser to assessments given in Canvas.  When the LockDown Browser is applied, students will be unable to print, capture screen content, go to URL's or access other applications while taking assessments. Students will need to download and install the LockDown browser onto your device in order to access assessments that use the LockDown Browser. Once installed, you will use this application to login to Canvas whenever you take an assessment that uses the LockDown Browser.  You will only need to use this browser to login to Canvas when taking an assessment that uses the LockDown Browser. Once it is installed, you do not have to install it again for a different assessment, even if it is in a different course. 

This Knowledge Article will show how to download and install the Respondus LockDown Browser. 


Step 1

Download Respondus Lockdown Browser

Please note that downloading Respondus Lockdown Browser to a Chromebook has different instructions.  Click here for Chromebook instructions.

Download and install LockDown Browser from the below link:

https://download.respondus.com/lockdown/download.php?id=157814758

Step 2

If you have a Mac, click on Do you need the Mac Version? then click Install Now.  If you have a Windows device, click Install Now. If having problems downloading to a Mac, use the Chrome browser to download.  

Lockdown Browser Install Image

Step 3

Select Save File

Save File image

Step 4

You will see Thank you for downloading LockDown Browser and the file name. Take note of the file name.  

Step 5

Locate the file that was downloaded on your device.  Double click the LockDownBrowser file to begin the installation.  

Image of the file location

Step 6

Select your language, click Next.

Select Language

Step 7

Accept the terms of the license agreement, then click Next

Accept Terms

Step 8

Select Finish

Select Finish

Step 9

You will see the LockDown Browser Icon on your desktop.  Click on this icon to login to Canvas whenever you are taking an assessment that uses the LockDown Browser.  

Lockdown Browser Icon

Step 10

After clicking on the above icon, select Yes to allow this app to make changes to your device. 

Allow App to make changes

Once Installed and you are ready to take the exam or quiz

  • Start LockDown Browser 
  • Use LockDown Browser to Log into Canvas
  • Navigate to the exam

Note: You won't be able to access an exam that requires LockDown Browser with a standard web browser. If this is tried, an error message will indicate that the test requires the use of LockDown Browser. Simply start LockDown Browser and navigate back to the exam to continue.

Guidelines
When taking an online exam, follow these guidelines:

  • Ensure you're in a location where you won't be interrupted
  • Turn off all other devices (e.g. tablets, phones, second computers) and place them outside of your reach
  • Before starting the test, know how much time is available for it, and also that you've allotted sufficient time to complete it
  • Clear your desk or workspace of all external materials not permitted - books, papers, other devices
  • Remain at your computer for the duration of the test
  • If the computer, Wi-Fi, or location is different than what was used previously with the "Webcam Check" and "System & Network Check" in LockDown Browser, run the checks again prior to the exam
  • To produce a good webcam video, do the following:
    • Avoid wearing baseball caps or hats with brims
    • Ensure your computer or device is on a firm surface (a desk or table). Do NOT have the computer on your lap, a bed, or other surface where the device (or you) are likely to move
    • If using a built-in webcam, avoid readjusting the tilt of the screen after the webcam setup is complete
    • Take the exam in a well-lit room, but avoid backlighting (such as sitting with your back to a window)
  • Remember that LockDown Browser will prevent you from accessing other websites or applications; you will be unable to exit the test until all questions are completed and submitted

Getting Help
Several resources are available if you encounter problems with LockDown Browser:

  • The Windows and Mac versions of LockDown Browser have a "Help Center" button located on the toolbar. Use the "System & Network Check" to troubleshoot issues. If an exam requires you to use a webcam, also run the "Webcam Check" from this area
  • 24/7/365 Live Chat Support is also available from the Help Center, or from within the "it's not working" troubleshooter.
  • Respondus has a Knowledge Base available from support.respondus.com. Select "LockDown Browser & Respondus Monitor" as the product to view helpful articles.
  • If you're still unable to resolve a technical issue with LockDown Browser, go to support.respondus.com and select "Submit a Ticket". Provide detailed information about your problem and what steps you took to resolve it
  • If you still need assistance after going through the above steps, contact eLearning Services at 301-546-0463 or eLearning@pgcc.edu, or submit an askPGCC ticket. 

Click here for a short video on the Respondus LockDown Browser. 

Click here for a Student Quick Start Guide

Click here for Additional Student Resources

 

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Details

Article ID: 109488
Created
Tue 6/9/20 1:55 PM
Modified
Fri 6/24/22 4:38 PM