New employees who require access to Colleague must complete introductory Colleague training and pass a knowledge quiz before access can be granted. The required training is hosted through the Ellucian Academy.
The process below outlines the steps employees and supervisors must follow to obtain Colleague access. Depending on the employee's role, additional training may be required after Colleague access has been approved.
Procedure
All new employees who require Colleague access must complete two introductory Colleague training courses and a knowledge quiz. Each course takes approximately 30 minutes to complete. After finishing the courses, employees must complete a Colleague Navigation Quiz.
The training courses and quiz are available through the Ellucian Customer Center. To access them, employees must first request an Ellucian Customer Center account. Once the account has been created and login access has been verified, employees must request a training license to gain access to the courses and quiz.
Once the courses and quiz have been completed, the employee will email their certificates showing the completed courses and quiz to their supervisor. Their supervisor will then submit an askPGCC ticket attaching the 3 documents to request Colleague access for the employee.
Follow the steps below to gain access to the Ellucian Customer Center:
Once the Customer Center Account has been created and you have confirmed you can login, follow step 2 to request an Ellucian on-demand training license.
Complete Required Colleague Training
Once the Customer Center account has been created and a license has been granted, the Training Coordinator will enroll the employee in the following required courses and the quiz. Complete both courses by logging into the Customer Center and selecting Resources, then Training:
Select My Training:
1. Complete the following two courses:
- Get Started with Colleague Navigation (Colleague Core)
- Colleague Navigation, Features, and Functionality for SaaS (Colleague Navigation)
2. Once you have completed each course, select Download certificate located at the top of the course page. You will need to email the certificate from both courses to your supervisor.
3. Complete the Colleague Navigation, Features, and Functionality Quiz
From the My Training section of the Ellucian Customer Center, locate and complete the Colleague Navigation, Features, and Functionality Quiz. A minimum score of 75% is required to successfully pass the quiz and earn a completion certificate. Once you achieve a passing score, download and save the quiz certificate.
4. Submit Quiz and Course Completion Certificates
After successfully passing the quiz with a score of 75% or higher, download the quiz certificate and email it to your supervisor. Include the two course completion certificates from the Navigation courses to verify that all required training components have been completed.
5. Request Colleague Access
Upon receipt of the three certificates, the supervisor will submit an askPGCC ticket requesting Colleague access for the employee and attach all 3 certificates showing the employee completed the two courses and passed the quiz.
Additional Information
Completion of the introductory training and quiz is a prerequisite for Colleague access. Additional role-based training may be assigned after access has been granted to ensure employees have the knowledge necessary to perform their job responsibilities effectively.