New employees who require access to Colleague must complete introductory Colleague training and pass a knowledge quiz before access can be granted. The required training is hosted through the Ellucian Academy portal.
The process below outlines the steps employees and supervisors must follow to obtain Colleague access. Depending on the employee's role, additional training may be required after Colleague access has been approved.
Procedure
All new employees who require Colleague access must complete two introductory Colleague training courses and a knowledge quiz. Each course takes approximately 30 minutes to complete. After finishing the courses, employees must complete a Colleague Navigation Quiz.
The training courses and quiz are available through the Ellucian Customer Center. To access them, employees must first request an Ellucian Customer Center account. Once the account has been created and login access has been verified, employees must request a training license to gain access to the courses and quiz.
Once the courses and quiz have been completed, the employee will email their transcript showing the completed courses and their quiz results to their supervisor. Their supervisor with then submit an askPGCC ticket attaching both documents to request Colleague access for the employee.
Follow the steps below to gain access to the Ellucian Customer Center to complete the Colleague courses and obtain Colleague access.
1. Request an Ellucian Customer Center account to access the Ellucian On‑Demand Training. This is needed to complete the required Colleague training.
2. Once the Ellucian account has been created and you have confirmed you can login to the Ellucian Customer Center, follow step 2 to request an Ellucian on-demand training license.
3. Complete Required Colleague Training
Once the Customer Center account has been created and a license has been granted, the Training Coordinator will enroll the employee in the following required courses and the quiz. Complete both courses by logging into the Customer Center (https://www.ellucian.com/customer-center) and selecting Resources, then Training:
Select My Training:
Complete the following two courses:
- Get Started with Colleague Navigation (Colleague Core)
- Colleague Navigation, Features, and Functionality for SaaS (Colleague Navigation)
. Once you have completed both courses, save your transcript as a pdf to email to your supervisor.
- While in the Ellucian Customer Center, Select Resources, then Training, then My Training:
- Select Review My Transcript
-
Select Courses from within the transcript to show your completed courses.
4. Save a screen print of the courses you have completed by pressing the CTL and P keys simultaneously, then select Save as PDF for the destination. You will email this along with your quiz results to your supervisor.
5. Complete the Colleague Navigation, Features, and Functionality Quiz
While in the My Training area of the Ellucian Customer Center, the Colleague Navigation, Features, and Functionality Quiz will be listed. Take the quiz and print your quiz results by pressing the CTL and P keys simultaneously, then select Save as PDF as the destination.
A minimum score of 75% is required to proceed.
6. Submit Quiz Results
After achieving a score of at least 75%, the employee must save their quiz results and email them to their supervisor along with the transcript showing both courses have been completed.
7. Request Colleague Access
Upon receipt of the quiz results and transcript, the supervisor will submit an askPGCC ticket requesting Colleague access for the employee and attach both documents showing the employee completed the two courses and achieved a minimum score of 75% on the quiz.
Additional Information
Completion of the introductory training and quiz is a prerequisite for Colleague access. Additional role-based training may be assigned after access has been granted to ensure employees have the knowledge necessary to perform their job responsibilities effectively.