Avaya Quick Start Guide for PGCC

This article explains the Avaya Office Phone Model - J139 Buttons/Keys, Avaya Cloud Office (ACO) Soft Key Commands & Alternate Options.

Note:  Print the attached document for details.  This article addresses the following topics:  

• Buttons/Keys Explained (Avaya Office Phone Model - J139)
• Avaya Cloud Office (ACO) Soft Key Commands & Alternate Options

1. Phone Issues
2. Answer a Call
3. Hold
4. Transfer
5. Make a Call - Internal
6. Connect Directly to Voicemail (Internal)
7. Make a Call – External
8. Do Not Disturb
9. Setup Voicemail and Greetings
10. Check Voicemails
11. Conference
12. Call Forwarding